For as long as there has been transit service, there have been bus operators who’ve gone the extra mile to serve mass transit passengers. Think of the operators who’ve waited while you ran to catch the bus, who’ve helped elderly and disabled passengers on and off the bus and come to the aid of lost children. These everyday acts of kindness and consideration are much appreciated but have rarely been acknowledged outside of the individual operators’ transit agencies and communities. That is, until the Milwaukee County Transit System (MCTS) instituted the MCTS Excellence program.
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