When the COVID-19 pandemic hit the United States, our critical infrastructure was quickly put to the test. Hospitals and healthcare providers were overwhelmed, schools rapidly shifted to online learning, business leaders navigated a completely remote workforce or else shut down business temporarily, and mass transit — the backbone of our nation’s transportation system — faced a challenge almost as great as keeping Americans at home: how to communicate with the public in the middle of a global crisis and keep those who must ride transit for essential trips safe?
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