PTSI believes this interactive course, conducted by our top-level, effective and dynamic presenters, could boost attendance at your conference because it draws a new group of attendees (Dispatchers) who may not usually attend conferences and who rarely have a course like this dedicated to their needs.
What This Course Teaches
-Communicate professionally and effectively using the two-way radio, telephone, in writing and in person
-Use specific techniques to improve customer service and build positive relationships with customers
-Contribute to and even directly influence positive employee morale
-Document citizen and parent complaints
-Effectively manage their time and as a result, reduce both their personal and professional stress level
-And much more…